Anything that's causing damage, is a health or safety hazard, or leaves you without an essential service. That includes burst pipes and major leaks, overflowing or blocked sewers and toilets, no water to the house, gas leaks, storm and flood water entering the home, and hot water failures where there are children, elderly or medical needs in the household. If you're unsure how serious it is, call us and we'll triage it in under a minute.

Typical Sydney metro arrival on a priority emergency is 35 to 60 minutes, depending on where you are and dispatch volume at the time. We run emergency vans 24/7, so day, night, weekend or public holiday, a real plumber answers and the closest available van is sent.

It depends on the emergency. For water, turn it off at the main tap by your meter. If water is near electrics, switch the main power off from a dry position or stay clear and call 000. If you smell gas, don't touch switches or your phone, leave the property, and call 000 first. Keep clear of any sewage. Then call us; we'll dispatch the closest van and stay on the line to guide you through the rest.

There's no fee to come out and give you a fixed quote; the call-out to attend and assess is $0. After-hours and public-holiday emergencies may carry a surcharge depending on the time and travel, and if so, the exact figure is told to you before we dispatch a plumber. Never a surprise on the invoice.

Treat it as a life-safety emergency. Do not switch any light or appliance on or off, do not use your phone inside, and do not light a flame. Open a door or window on your way out if you can do it quickly, get everyone outside, and from a safe distance call 000 or your gas provider first. Once you're safe, call us and we'll send a licensed gas fitter to isolate and repair it.

Yes. A surcharging sewer is contaminated water and a genuine health hazard, and a blocked-up single toilet can make a home unusable. Keep children and pets clear, don't try to push it back, and call us. We attend with high-pressure jetting and CCTV to clear the line, find why it blocked, and make the area safe; then document it for insurance if there's damage.

Most home policies cover "sudden and accidental" damage from events like a burst pipe, but not gradual leaks or damage from unmaintained plumbing; so the cause matters. Claims are approved on evidence, which is why we supply dated photos, readings and a written cause-and-repair report on site. Using a licensed plumber is also usually a condition of cover.

Yes. We only hire licensed plumbers, and the team completes regular on-site and off-site training, ongoing upskilling, police checks and drug screening. Our NSW contractor licence is 305428C, we carry $10 million public liability insurance, and there is a warranty on all work.